9 days old

Digital Experience Officer

Kirtland Federal Credit Union
Albuquerque, NM 87102

Digital Experience Officer

Working at Kirtland FCU is more than a job-it's a career! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a competitive salary, great benefits package and an energetic, vibrant work environment. Visit our careers page on our website to view our exciting opportunities and our fantastic benefits.

We are currently seeking a Digital Experience
Officer to join Kirtland Federal Credit Union.

Digital Experience Officer Overview: The Digital Experience Officer will create the vision, strategy and roadmap for an innovative digital experience for our more than 48,000 members across the world. This individual will pair technology and simplicity to channel that enables the organization's vision of delivering competitive, simple and secure financial services across the globe.

Primary Job Duties:
Responsible for enterprise business strategy, creating and delivering a multi-year enterprise digital strategy that aligns and furthers the enterprise business and growth strategies.
Responsible for translating organizational vision and priorities into a digital vision and roadmap.
Collaborates with senior leaders and stakeholders to ensure cross-channel coordination.
Deploys innovative solutions related to digital products and services, digital delivery, mobile, voice, and all related software for both members and team members.
Owns all member-facing digital channels, including website, apps, voice as well as operational automation.
Spearheads agile development work streams in partnership with applicable teams; combines design thinking principles with rapid experimentation to bring more value to the organization, and ultimately the member experience.
Delivers an approach to effectively increase online membership engagement.
Ensures capabilities meet compliance and operational controls to meet regulatory standards and experience parameters.

Preferred or required qualifications:
Bachelor's Degree in Business, Technology or a related field strongly preferred
4-6 years Digital Banking experience (Online Banking, Mobile and related technologies including payment systems) preferred
Proficiency at leading implementation teams in creating innovative digital solutions
Experience in a digitally advanced enterprise with demonstrated expertise in progressive digital systems / digital channel roles, with advanced knowledge of digital platforms, vendors, and digital strategies.
Strategic conceptual thinking - demonstrated ability to create digital strategies and accompanying roadmaps
Demonstrated experience managing multiple complex programs across geographically dispersed teams
Ability to lead an organization to bring new technologies to market including both the development of innovative products, as well as the associated cultural change required to ensure a successful execution.
Experience leading and sponsoring change through an organization in Agile roles
Emerging channels and technology experience, including voice
Strong influence and negotiation skills
Strong interpersonal skills - ability to form relationships with all levels of employees
High attention to details
Excellent communication skills both written and verbal
Ability to form relationships with all levels of employees

Kirtland Federal Credit Union offers a
comprehensive, generous benefits package:

Medical, Dental and Vision Insurance
401(k) Retirement savings program that includes employer match
Generous Paid Time Off (PTO) Program
Tuition Reimbursement
Fitness Reimbursement
Employee Clothing Loan
And much more!

To apply for this exciting opportunity, visit our careers page at:


Posted: 2020-11-16 Expires: 2020-12-17

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Digital Experience Officer

Kirtland Federal Credit Union
Albuquerque, NM 87102

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