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Desktop Support Analyst 2


Albuquerque, New Mexico
  • Medical-Professional
  • Information Technology
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Job Details

Desktop Support Analyst 2

NM Medical Group IT Operations supports the computer systems for the UNM Medical Group. Includes desktops, laptops, printers, servers, and various applications that run on these systems. We are looking for a Desktop Support Analyst 2 to work in the IT Operations support group. Works closely with various departments and clinics within the UNM Medical Group to resolve incidents and requests with the computer systems environment. Responsible for resolving a wide variety of computer issues that can include; Windows Deployment Services, troubleshooting hardware and software issues, replacing hardware, installing software, account management within Active Directory, network shares, and 3rd party business applications. The IT Operations support group provides support through various means; direct on-site support, telephone support, E-mail support, and remote assistance. Candidates should have experience troubleshooting and resolving computer hardware and software problems. Technical understanding of Microsoft Windows Operating Systems (client/server) and the Microsoft Office suite of applications is desired. Candidates should be comfortable working directly with customers whether that is over the phone or in person, and have good communication skills to effectively give technical guidance to a variety of customers.

UNM Medical Group, Inc. (UNMMG) is the practice plan organization for physicians and other medical providers associated with the University of New Mexico Health Sciences Center. UNMMG is a New Mexico Non-Profit Corporation and is an equal opportunity employer.

To apply for the following positions, visit our website at:
KEYWORD: 416767

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